GenTech Scientific Inc.
Please Give me a 5 Star Review.
23 Mill St
Arcade, NY 14009
Arcade, NY 14009
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Since 1996, GenTech Scientific has been supplying quality refurbished analytical instrumentation. Our skilled technicians rigorously inspect and refurbish all of our products to go above and beyond a simple refurbishment process. We guarantee OEM standards at a fraction of the cost of new instruments, and we provide one year warranty on all GenTech Certified Used Lab Instruments!
Reviews and Testimonials
FIVESTAR REVIEWS & TESTIMONIALS
joe chiangSep 10 2019 Quick Response
Fran DiamondAug 28 2019 Andy Yoder performed the preventative maintenance on our instrument recently. Andy was at all times professional, courteous, and engaging. He provides great technical insight into the workings of the instrument. He was efficient in his work. Great representative for Gentech.
HEKALAug 01 2019 WE WORK AT THE PESTICIDE FIELD ACTIVE INGRIDIANT AND FORMULATED ONE
Robert PariseJul 31 2019 We purchased and had a mass spectrometer installed. All areas of the experience met or exceeded expectation.
JileJul 12 2019 very good service.
TrangMay 30 2019 Lab chemist
Newpowers Scientifics & Business Service Inc.Apr 16 2019 Fast response
PaulMar 28 2019 No
Shenggang WangFeb 25 2019 TSQ maintenance
Vladimir KolesnichenkoFeb 01 2019 Mr. Arron Peters, after listening to my description of the problem, immediately figured out what I should do and instructed me over the phone. Instructions were straighforward, and it really helped to fix the problem. In addition to high proficiency, he demonstrated patiency and sincere willing to help.
Peter LawrenceJan 24 2019 I am pleased with the work Chris did. We had a bad fan and there are several fans in that instrument. Chris stuck with it and found the bad fan tracked down another one and now my instrument is nice and quite like it should be. Job well done!!
yuxuan pengJan 22 2019 ok
Ray BahmaniJan 04 2019 Fast Quotation, Best Price
brenna bossDec 28 2018 Aaron Peters is the most helpful service tech. anytime I have problems he is always there to help me through them. I couldn't ask for anyone better to help solve stuff. Thank you!
George ThomasDec 27 2018 Very prompt and in detail
Godwin SammutDec 27 2018 We have purchased a refurbished MS and a GC/MS from Gentech. And we have always been extremely happy with the service both prior to purchase and after the service. Although we are on the other side of the world, if we have a problem, their email or chat service is extremely efficient. Their replies are always professional and helpful. Their service is just a 5 STAR...from the very beginning you contact them for purchase to the moment you need their assistance after the purchase. Highly recommendable :)
Adrian Guerrero HernandezDec 24 2018 Fast, friendly, awesone...!!!
Shenggang WangDec 21 2018 Arron peters did a wonderful job for helping us to repair our two equipments.
SteveDec 20 2018 Purchased a mass spec from GenTech and it was truly refurbished unlike equipment often obtained from other used equipment vendors. Technical advice from staff with occasional problems has been timely and accurate. Particularly impressive are the write-ups provided for relatively minor issues that include detailed instructions on how to fix issues yourself which decrease down time drastically as well as save money. Have never seen another company provide anything like this. GenTech is great and I would always choose this company first.
Peter LawrenceDec 13 2018 Arron is awesome. Every time I have dealt with him he has solved my problems in a swift manner and answered all my questions and was a pleasure to do business with. If I had my own business I would want him as an employee.
Joe BradshawDec 12 2018 An excellent overall experience. Customer service is fantastic. They supplied us with multiple instruments; both HPLC as well as a GC/MS unit. Everyone was very professional and patient in working with us. GenTech will be the first company I call when I need a new piece of equipment. Andy was wonderful with the installation. There have been no issues.
cwsDec 11 2018 Pretty Great!
FOTTES PANETSOSNov 28 2018 SO FAR EXCELLENT
John PflughNov 19 2018 Overall favorable result for delivery and installation of used instrument
Barb MyersNov 09 2018 Joseph was extremely helpful and professional and solved the problem that we were having.
BlancaNov 08 2018 I couldn't find a couple of manuals from old hplc instruments, and they provided them to me very shortly after asking. They also offered more help in case I had more questions or problems. I'm very glad I asked, very nice and helpful people!!
Juan carideNov 07 2018 Great service never got mad at me when I bothered them , Tracy Macniel is a great lady and helped me in a way nobody ever did , she had so much patience with me , got me a great deal and still not done I’m going to buy a other for my other store , I will never go any place else , triple a service from the beginning to the end , every person that helped me gave it their 120 % to make me feel great. Great guys I’ll be back
Sharon SimoniOct 19 2018 I had problem with my concentrator after a power failure. However I replaced one of the boards with a new one still the problem did not solve and I was really misunderstood by others, that both board are failed and I need to replace them. Then I called GenTech to check if I can buy a new board .While explaining the subject to the GENTECK Tech support They informed me that the problem cannot be due to the board rather we should check the Method. When checking I found that it is very true and the tech support analysis of the problem was very logical and based on deep knowledge and long time experience. I was really very well advised. I am very much happy and highly appreciate their kind attention toward my problem and also the correct solution. However I have to explain my best appreciations towards the customer service (Administration) also, who kindly did her best toward receiving information, understanding the problem and directing me to the right person in Tech Support. I highly recommend the highly experienced and knowledgeable crew of this company.
Ryan CheuOct 18 2018 Pete was fantastic
Emily CatonOct 11 2018 Aaron was great! Very knowledgeable about the instrument and also very personable which makes for easy interactions and communication.
Raj DubeyOct 10 2018 Aron is very knowledgeable and excellent suppprt for LCMSMS system. It was great experience working with him
Raj DubeyOct 10 2018 It was very friendly and tech support system and team is excellent
Dapeng ChenOct 04 2018 AAron did an excellent work helping us set up the orbitrap. The process is smooth and AAron covered all the topics! We really appreciate working with him and we will definitely consider your business again in the future! Dapeng Chen
Vasyl BoichukOct 02 2018 We bought waters Xevo TQD system. There was unresolved error of BSM after few days of operation, GenTech service and warranty support was excellent, so they give us for free repair parts. Also they provide comprehensive support by phone, e-mail, TeamViewer. My experience is only positive. will recommend GenTech to every interested in refurbished.
Sundaramurthy PonrangamOct 01 2018 quite user friendly to find out your requirement and variety availability
ChenSep 20 2018 Fast response
Guoting QinSep 19 2018 Will provided the best service I have experienced. Will is very knowledgable on mass spectrometry and everything related to mass spectrometry. He is also very quick in replying emails, which I appreciate very much. Overall, I am happy that Will is the field service engineer covering Houston area, and very satisfied with his service.
Drew WasselSep 14 2018 I have been ordering equipment from GenTech for several years now. Customer service is fantastic. They have supplied me with several HPLC’s as well as two LC/MS units. If something breaks they have always worked with me to get the part replaced or replied very quickly. GenTech is always the first company I call when I need a new piece of equipment.
AndrewSep 06 2018 Very prompt reply
Keith griswoldSep 05 2018 Excellent experience from start to finish and look forward to making more purchases from Gentech because of the people I worked with there. Mike Hinkley put me at ease as a first time buyer of refurbished instrumentation. He put together a package that was too high in quality and low in price to consider other options. My installer, Arron Peters finished off the experience by creating an excellent environment within our own space. He was knowledgeable, knew how to think on the fly and had some creative solutions to ensure that we were up and running on schedule. Great team to work with and like I said, can’t wait to work with them again soon!
JordanSep 04 2018 Joseph was great, he set up our GC/MS in just a few days and even gave pointers on how to operate the machine as well as maintenance. Went above and beyond!
Christopher TracyAug 24 2018 Arron Peters did a great job installing a Quantum Access Max and nLC II for us. Great systems for a great price and an affordable warranty.
Audrey StoneburnerAug 13 2018 Tracy MacNeill has been and continues to go above and beyond. She has answered every question that I have, facilitated a smooth transaction and is the epitome of amazing customer service.
BrianAug 02 2018 Great company with excellent prices. I was able to get a GC/MS/AS and LC/MS/MS systems from GenTech for what Agilent wanted just for 1 GC/MS. 1 YEAR WARRANTY was also very good from GenTech as an affordable option.
GOOGLE REVIEWS & TESTIMONIALS
Vasyl BoichukDec 19 2018 Impressed by GenTech support level. Despite of distance and time shift we always get fast response and highly qualified offers.
evergreen labsNov 26 2018 We've been in the used laboratory instruments business for almost 30 years and have been trading with Gentech for 20 of it. They always follow through on what they say.
Fadi FaroukJan 29 2016
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